Notes from conversations: Ushnish Sengupta, consulting

Ushnish Sengupta was interested in exploring social media consulting. He picked my brains over hot chocolate at the Bluestar Cafe. Here are some rough notes from that conversation:

  • The first tip I gave him was to blog. I think it’s a good idea for consultants to keep a blog because it’s an easy and nearly-free way to help establish credibility and build connections. The blog can contain success stories, articles, lessons learned, announcements of upcoming events, tips, tidbits, and other pieces of information that can help both potential and existing clients. Besides, it’s awfully hard to do social media consulting if you’re not immersed in the space and you don’t have a presence.
  • Business cards: I told him about putting pictures and interesting conversation hooks on business cards, showing him mine as an example.
  • Ushnish was interested in potentially getting a PhD looking at consulting services and similar areas. I recommended that he check out services science. A recent conference we both attended (CASCON) had a number of sessions about the topic, so I suggested reviewing the proceedings to find people and topics of potential interest. I also recommended that he get in touch with people like Kelly Lyons – she’s currently doing research in this field.
  • Twitter backchannel: He asked me how the City of Toronto’s Web 2.0 Summit went. I told him about the interesting conversations that happened in real life and on the Twitter backchannel, and suggested that the next time he’s at an event, he should find the tag that people are using and tune in to for some lively conversation.
  • Professional networking: He asked me which professional social networks I’m on. I told him that I’m active on LinkedIn and I use it to connect with people so that I can find out about changes in e-mail addresses and positions. He asked me if I was on Plaxo. I told him that I never got into Plaxo because it started off with a bad value-proposition for people who entered their data and that it had been fairly spammy. I haven’t looked into Plaxo Pulse in detail, but LinkedIn and my personal addressbook handles most of my needs.
  • Multiple networks: He asked me about being on multiple networks and how networks become popular and then fade away. The key things I shared with him were that ideas and skills tend to be transferrable between networks, and that an external profile such as a personal site or blog is important because it ties all the networks together. I also told him about something I picked up from Rahaf Harfoush’s talk on the Obama campaign: produce a piece of content and then distribute it through different channels.
  • Partnership: Ushnish asked me if I preferred to work with people I know well or if I preferred to work alone. I told him that I definitely prefer to work with other people because I learn much more in the process. I also told him that I actually enjoy working with people I don’t know that well yet, because it gives me an opportunity to develop a new relationship and spread the skills. If I’m asked to give a presentation, I often look for ways to enable other people to give the presentation, perhaps with a little coaching from me. I want other people to develop wonderful skills, too.
  • Teaching as I learn: The point on partnership segued into a discussion of how useful, fulfilling, and effective it is to try to teach everything I know how to do. I recapped some of the points from “If you can, teach; If you can’t teach, do“.
  • Event management: I told him that I’m interested in learning more about hosting external events in 2009. Alex Sirota does a lot of events for the New Path Network (which Ushnish belongs to), so I might see if I can use some of those events as models.
  • Address book: Ushnish was curious about how I manage my network. I told him about my wonderful addressbook setup (automatically tracks who I send mail to, automatically inserts notes into my mail), and the visualization improvements I’d like to make. I also told him of my plans to try porting some of these ideas to Drupal so that other people can experiment with them.
  • Social media and change management: I told him about the spectrum of social media consulting, and that organizational change plays a large part in it.
  • Rough notes: We ended the conversation with a homework assignment: he’s supposed to blog the lecture he was also going to that day, and perhaps the notes from the conversation as well. I reassured him that rough notes are fine, and that he’ll make things clearer and clearer as he writes about them again and again.

What did I learn?

  • I seem to have learned something about social media consulting after all. =) Hooray! I need to package that into some kind of internal blog post and presentation so that my coworkers can make the most of it.
  • I should find a way to package up these social networking tips into a blog post, a presentation, and maybe an event.
  • In an alternate future, I could probably keep myself very busy building and selling tools for making all of these things easier…