December 10, 2009

Bulk view

Thinking about improving the connective tissue of organizations

Even though I’m a recent hire, people often come to me to find other people in the organization. It’s a powerful way to create value. I’m not the expert they’re looking for, but I can point them in the right direction.

I want to not only to improve my networking capabilities, but to build this knowledge into the organization so that it transcends me. This reduces my direct influence, but strengthens the organization and makes more things possible. Improving the connective tissue in organizations increases efficiency, effectiveness, and happiness. A fully-connected organization allows people to bring together the best talent and the best resources no matter where they are, and it enables people everywhere to develop their full potential.

Little steps matter. Relentless improvement matters. How can I help make that happen?

  • I can teach the processes I use to find experts and resources. This enables more people to do what I do, and provides a platform that people can build on.
  • I can map the different communities, groups, and people for the subjects people often ask me about. Making the map visible brings people together.
  • I can cultivate communities and make them the go-to point for requests. Communities can reach a lot more people, bring in fresh talent, and form more connections. Vibrant communities also mean that individuals aren’t points of failure in the network.
  • I can provide feedback to our toolmakers and cultural influencers. Again, the more things we build into the framework, the easier it will be for more people to make things happen.

It may seem counter-intuitive to spread valued skills, especially if the organizational model is that knowledge is power and scarcity creates job security, but I need to create exponential value. Instead of accumulating and holding skills close, I want to push as much value as I can into the structure and into other people. I want to braindump everything I’ve learned and am learning, opening it all up so that other people can take the next step.

I want to see this smarter, truly globally-integrated workplace become reality. I need to help lots of people know more than what I know and do more than what I do.

I can help make that happen from where I stand and with the levers I have (and build). I’ll get even better as I learn more about different parts of the organization, respond to more requests, and find ways to align my work even better with the organization’s strategies. What we learn here can help other organizations and networks, too.

It’s a worthwhile goal. I’m looking forward to seeing how the adventure will unfold!