February 22, 2012

People-centered entrepreneurship

February 22, 2012 - Categories: business, entrepreneurship, experiment
Practically all Many of the books I'm reading about entrepreneurship assume that you start with a big idea for a product or service, and then you find and validate the market for it. Many of the people I talk to start with the same assumptions, too. "Oh, I've always wanted to start my own business, but I'm waiting for the idea to hit me." Starting with the idea seems like putting the cart before the horse, and the cart is full of things you want instead of things other people want. I was mindmapping where I'd like to start with this business experiment. Consulting is handy, but hourly billing's not going to get me to where I want to go: a family-friendly business where value isn't directly tied to time. Every time I tried to come up with a snazzy business idea, though, I hit a brick wall. It didn't feel right. It felt like I was approaching the challenge in the wrong way. I thought: Well, if entrepreneurship is about going from having one boss to having a hundred bosses, maybe I can pick the kinds of bosses I'd like to work with. Maybe I should start by picking the kinds of people I'd like to have as clients, then looking for ways I can delight them, then looking for ways I can take advantage of my talents or skills to deliver more value than it costs me. I figure that if I pick a segment of people who have demonstrated the willingness and ability to pay for products or services, and who have some idea of what they want, then that's as good a place as any to start experimenting. The wild "You don't know what you want yet, but I'm creating it for you anyway" innovation can wait for when I have more business experience. In the beginning, it's okay to take a well-known model and a well-known product, and look for ways I can put my own spin on it. So I brainstormed personas representing some of the kinds of people I would love to learn more about and help out. Maybe I can make their lives better. Maybe I can help interesting people do interesting things. Here are some ideas:
  • Ive, the introverted independent
  • Ell, the Emacs enthusiast
  • Val, the visual thinker
  • Em, the excited entrepreneur
  • Quinn, the Quantified Self tracker
  • Pat, the practical parent
  • Bobby, the bashful blogger
  • Chris, the conference commando
  • Cathy, the cat cuddler
More details in this outline view of my mindmap I "bump" into people like them often. Who knows, you might even identify with one of them. (Who? Tell me in the comments, or e-mail at sacha@sachachua.com - I'd love to pick your brain!) Don't see yourself there? Tell me what kind of person you are. =) I think it would be great to look for small, cost-effective ways to make their (your!) life more awesome. I'm good at building systems, automating, sorting things out, and setting life up for constant improvement. There might be ways to scale across time or across more people. Hmm… I described what I was thinking about to Mel Chua. She laughed and said it was like user-centered design. That made me think of Karen Quinn Fung, another friend of mine, whom I had met when she was working at the IBM User-Centered Design lab under Karel Vredenburg. Where can I find more business/entrepreneurship books that start with people first instead of assuming you've got some genius idea? =) (Lean Startup is somewhat related to this because of pivots and watching how people actually work…)