November 9, 2012

Buying time: Experimenting with scheduling

November 9, 2012 - Categories: business, delegation

One of my business validation experiments has suddenly kicked into high gear. People love the sketchnotes I’ve been taking. Since they’re interested in illustration and event coverage, I’m happy to take advantage of that opportunity to learn more about business. I want to see where we can take this. In addition, I want to connect with way more people and find out how I can help them.

I’ve been investing more time into delegation as a way to buy time and share opportunities. One of the small processes I’d like to delegate is scheduling, which can be quite stressful for me. I often review my mail on the subway, and it’s difficult for me to look up locations or refer to notes. I worry about time zones and missed connections, so I want to make sure that there are calendar entries at the right time, with the right people, and with backup contact information. As I dig deeper into validating business ideas and connecting with people, I’ll be trying to set up appointments with so many people that I’d worry about dropping the ball, not getting back to people, or not following up in case people haven’t gotten back to me.

Software tools such as ScheduleOnce aren’t quite there yet in terms of completely handling the scheduling process. I want to be able to delegate appointment-setting to someone who can arrange times, suggest venues, make sure important information is included in the event description, and follow up as needed.

One of my friends was open to the idea of working as my virtual assistant, so I set her up on oDesk and gave her access to my accounts. It’s good to know people you can trust with your Google account. While you can delegate without giving full mail and calendar access, some things are just easier when people can find what they need. I did set up a separate email account for her so that she wouldn’t have to clutter her personal mail with all the requests.

Even though we’re just starting out, it’s such a relief to be able to forward her mail and know that she’s going to keep track of things. We’re not quite at a smoothly running process yet, but maybe we’ll get there in the next few weeks. I’d love to get to the point where I have a few keyboard shortcuts for templates that explain what’s going to happen (including details she’ll need in order to plan), and she’ll follow up and make it happen. I’d also like to be able to keep track of the people that we’re trying to reach and where we are in the process. She’s been busy catching up with other work this week, but I hope that as her coursework settles down and we work out the kinks in the process, things will run even more smoothly.

I’m also experimenting with automated ways to make it easier to arrange times. ScheduleOnce seems to be the most promising of the bunch. Doodle often gets timezones quietly wrong, and Tungle is just about to close its doors. I’m not completely sold on ScheduleOnce, but people seem to have the fewest problems scheduling with it. There’s so much more to setting appointments, though.

If we’ve got a lunch, coffee, or call coming up in the next month or so, I appreciate your patience as we experiment with the scheduling process!