Failures can be caused by all sorts of factors, but an embarrassing failure exposes the unfortunate decisions along the way. This is a wonderful thing. While it’s easy to shrug off other kinds of failures as bad luck or bad timing, embarrassment is a clue that there are many things you can improve. It is that ever so human emotion when you know you haven’t been your best – and it points to what better looks like.
For example, last Thursday, I’d scheduled a 3pm call to talk about sketchnotes. I had noticed some power problems with my phone and had drained my battery several days in a row. I usually managed to squeak by with my backup battery, but I had misplaced it on Wednesday night, so I didn’t get to charge it. I tucked a USB cable into my backpack so that I could charge my phone off my computer – or at least I thought I did, as I couldn’t find that when I searched my bag right after settling in. I switched to low-power mode and that seemed to slow things down, so I figured that 70% charge would probably be enough to get me to the afternoon. After a meeting, I checked on my phone… and found it practically dead. I bought an overpriced USB cable from a nearby electronics store and plugged it into the computer. The cellphone was discharging faster than it could charge, though, even though I wasn’t using it. And then it was time for the call.
After a few attempts, I had to admit defeat and reschedule. Fortunately, the person I was going to talk to was very understanding, and we managed to sort things out over Twitter. Even with that resolution and my subsequent return to regular work, I was stressed. I could still feel that rush of adrenalin after trying to scramble some kind of a solution. Although I knew I could still do well, I also knew that stress messed with my brain and made me more likely to overlook other important things.
I also knew that this lingering stress was unnecessary. We’d rescheduled. The worst-case scenario would probably have been being perceived as a flaky unprofessional person, but that was temporary, bounded, and not part of who I was. I could do something to make it better. (Locus of control – useful thing to know about!)
So I made a list of many things I could have done to make it better, and that helped me clear my mind a little. I got back to work, focusing on some analytics that I knew would give me the pleasure of a few small wins. I was tired enough to leave my scarf behind and then to not be sure about whether I locked my cabinet (needing two extra trips up the elevator to retrieve one and confirm the other) – but at least I remembered before going on the subway. Glass half full.
I still went to fitness class, where W- met me with a bag of clothes and my shoes. It was a struggle to get through that class as well – oh no, more moments of suckiness! – but I got through it anyway. It’s important to learn how to do things even though you don’t feel like it.
Anyway, back to the good things about embarrassing failures: there are lots of things that I can fix, and I can prioritize them based on effort and benefit. Phone-wise, I found out how to use Titanium Backup to uninstall a large number of applications at once. My battery life has improved. I’ve ordered an extended battery, which should allow my backup battery to be a backup again. Routine-wise, I’ve created checklists in Evernote. Checklists are wonderful. Life-wise, I think it’s time to make myself a little more space – sometimes these are symptoms of trying to pack in a little too much.
This is good. I’m learning to not beat myself up, and to celebrate the ways I can improve things and move forward.
Another step forward, perhaps, would be to be able to do this before embarrassing failure highlights the need – like the way defensive drivers (and cyclists, and walkers…) constantly scan for opportunities to go wrong and plan what to do. To balance that building of a strong safety net (several safety nets, in fact) with the ability to let go and fly – that will be a wonderful thing to learn.