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Learning more about facilitation

In 2010, I want to improve my facilitation skills. Facilitation is a large part of the consulting that I do at work, and I can see how good facilitation creates value. I’m frustrated by the limits of what I know and can do, and I’m looking forward to learning more. I’m particularly interested in three areas:

  • facilitating better online discussions (especially asynchronous ones)
  • doing visual facilitation and visual recording
  • helping people brainstorm wild success stories and worst-case scenarios

My work focuses on brainstorming rather than conflict resolution or other applications of facilitation techniques, although I’m also interested in facilitation of group processes in order to improve collaboration.

If I improve my skills, I can use that foundation to help figure out more effective patterns for virtual facilitation and collaboration.

In order to learn more about facilitation, I plan to:

  • proactively take on more responsibility for facilitating discussions at work, including doing the background research and helping prepare the deliverables
  • read and reflect on lots of resources about in-person and remote facilitation
  • collect templates and processes
  • practice visual notetaking and facilitation during meetings, conference calls, and talks
  • reflect on and share lessons learned from the workshops and idea labs we do
  • shift more of my talks to interactive formats
  • build mentoring relationships with people who can help me plan my learning

I plan to share what I’m learning with you through blog posts, sketches, lessons learned, and talks.

Looking forward to the adventure!

Short URL: http://sachachua.com/blog/p/6960

More thoughts about home

ka edong is right. we do what we can. but coming back to the
philippines? i dunno. opportunities are not as plenty in the
philippines as in, say, the us, canada, australia or japan.
especially in my field (chemistry). how am i expected to do science
if i have to think what i’ll eat tomorrow? and what of instrument
and equipment? i only want to do science, and where ever there is an
opportunity, i’ll go there. your desire to help the philippines by
going back is great. i admire that. tell me that again after five
years, and i’ll admire you more. -

I’ve heard some people can do six months in one country and six months
in the other. In fact, it works quite well: skip winter, skip really
hot summers… If you’re important enough to a lab or company that
they’ll let you do that, or you run your own business, then that’s
very doable.

Sometimes it’s not about exploring the limits of what you can do for
yourself, but rather finding out how you can improve as many people’s
lives as possible. In the process of finding out how to apply what you
know to people’s lives, you might find that you can go farther and
faster than you imagined.

I like computer science, but I don’t want only to do computer science.
I want to help people learn life management and communication skills,
and technology is just a way for me to do that.

Let’s use a better example. You’d think biotechnology would be
something needing millions of dollars in lab equipment, right? But
technopreneur Maoi Arroyo’s not in some comfy lab in MIT or Cambridge.
She’s out there, jumpstarting the Philippine biotech industry by
helping people commercialize their discoveries—while remaining hooked
into the global scene, jetsetting and making deals with people
overseas. Not bad for someone in her twenties.

But technology and science are different, you might argue. Science is
a pursuit of knowledge for knowledge’s sake. Let’s look at Kendra
Castillo, taking up her master’s in environmental management at UP.
She may not have the supersensitive equipment or the finegrained
meteorological data available in other countries, but there are _real_
questions still addressable by the lab she joined. The lack of
resources forces her to be more resourceful and inventive. It’s
frustrating to deal with incomplete data and broken equipment, but
that only opens up more questions to tackle through research.

The only limits are those we set ourselves. Sure, the Philippines may
not have given us much. It may not give us opportunities to be highly
paid for doing exactly what we do. But the secret to success is
realizing that we _make_ our opportunities. We determine our future.

I want to make the Philippines better and I am willing to devote time
and effort to doing this. Just words for now. I’m naive and
idealistic, perhaps. But I know older, more accomplished people who
are doing just that. They’re bridging the divide through their
efforts. They care about nationbuilding. Through their initiatives,
they create jobs and wealth and _meaning_ for people who are just
waiting for opportunities to come their way.

It’s not too late to discover how you can make a difference. All you
have to do is try.

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コンピュータは非常に複雑な仕事を瞬時にすることができる。 Computers are capable of doing very complicated work in a split second.

Short URL: http://sachachua.com/blog/p/2838

Doing Something Great

Keith over at To-Done wrote an interesting post about
doing something great.

I want to do Something Great. I’m crazy about helping people be all
they can be. I want to help people regain control over their to-do
lists, finances, and the rest of their lives. I want to help people
share their passion and knowledge through better teaching and
presentation skills.

Many of my friends also have great passions. Ranulf Goss wants to
launch the Philippine PC game development industry. He founded Slycesoft and regularly gives inspirational talks at universities to encourage students to get into game development. Maoi Arroyo wants to jumpstart the Philippine biotech industry. She founded Hybridigm Consulting and also teaches people about entrepreneurship. Gabriel Narciso wants to build the nation. He does free-lance productivity coaching and organizational development for non-profits.

Here are some of the I’ve learned from them and from many other people I admire:

  • Set audacious goals. In the book Built to Last: Successful Habits of Visionary Companies, James Collins and Jerry Porras talk about Big, Hairy, Audacious Goals. Visionary companies are passionate about goals that may seem too daring or even impossible, but they achieve them because they’re
  • Write down your goals and share them with as many people as you
    can.
    Constantly write down and review your goals. Talk about
    your goals with other people. As you share your goals, you’ll not
    only learn more about yourself but also gain the insights of others.
  • Surround yourself with people doing great things. Their
    passion will inspire you to work on your own goals, and you’ll be
    surprised at how helpful your network can be.
    Steve Pavlina
    said that one of the best things you can do is look for a
    mentor. You’ll learn a lot from mentors not only in your field but also elsewhere!
  • Don’t give up. You’ll hear a lot of nos and you’ll run into a
    lot of dead ends. Don’t give up! Take criticism into consideration,
    but keep on going. You can do it!

そのコンピュータは最新式だ。 The computer is up to date.

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Short URL: http://sachachua.com/blog/p/2807

Forms

My mom’s amazing. Her interest in organizing information helped
professionalize the advertising photography industry here in the
Philippines. She told me how they exchanged forms with other
photographers, sharing with them the format for the cost estimates so
that clients would be able to find information easily.

Many of the forms we use haven’t been shared with other people in the
industry. I wonder when they’re going to do another forms exchange to
help other photographers learn how to manage their work? I really
admire the way my mom keeps looking for ways to improve the workflow.
Now we’re getting client call reports from the account executives. Way
cool!

I want to get into that sort of stuff. I want to learn how to identify
the kind of information we need to capture and design the forms to
make it easier for people to write things down. My mom’s still working
on finding a balance between asking for too little and too much
information. People skip fields if the form asks for too much
information. Hmm…

US laws say that blank forms aren’t protected by copyright because the
forms do not contain information in themselves. I wonder what our laws
say? Anyway, this is cool stuff. I want to do things like the D.I.Y. Hipster PDA templates

何社製のコンピューターをお使いですか。 What make of computer do you use?

On Technorati: ,

Short URL: http://sachachua.com/blog/p/2795

Information Design

While reading about presentation skills, I stumbled across a page entitled “So where are all the Information Designers?”. I found a name for what I’m interested in! Information design is what I do with wikis. I should learn more about this.

UPDATE: Clair wrote:

I have seen some courses aside from the one you showed me. :) It looks very interesting. Very similar to what librarians do! *laugh* I really must take a break and re-assess my life.

冗談を言うほど賢いコンピューターがありえるだろうか。 Can there be a computer intelligent enough to tell a joke?

On Technorati: ,

Short URL: http://sachachua.com/blog/p/2788

Productivity

(Yes, yes, I promised another article about an Emacs-based PIM, but I
wanted to write about this instead. I’ll write about PIMs eventually.)

What does it mean to be more productive? I love reading about
productivity tools and tips. I could spend hours just going through
the discussions at http://www.43folders.com . However, all of this has
to translate into concrete benefits. How can I improve my productivity?
Improvements include:

  • Keeping better track of tasks
  • Keeping my goals firmly in mind
  • Making it easier for me to work on something than to procrastinate
  • Finding ways to see the big picture

Why do I want to be more productive? Well, I’ve got my Big, Hairy,
Audacious Goals:

  • Get people hooked on computing by offering highly individualized,
    experiential learning characterized not only by strong technical
    content but also excellent delivery.
  • Help people totally rock through personal information management. I
    want to listen to people describe how they plan and how they want to
    plan, and I want to help them figure out how to support those
    methods through software or whatever.

With my BHAGs firmly in mind and a critical approach to trying out new
tools, I’ve found that I can successfully resist the urge to migrate
everything to the whizzy new PIM app of the day. This is important;
otherwise I’d spend forever playing around with this stuff. I still
love finding out how other people are doing things, though! =)

今日この番組でハッカーの問題をクローズアップするんだって。 This
program is going to focus on computer hacking issues today.

On Technorati: ,

Short URL: http://sachachua.com/blog/p/2763

Big, Hairy, Audacious Goals

My Big, Hairy Audacious Goals (BHAGs) are:

  • Revolutionize computer science education by making it highly individualized and experiential.
  • Become a world-famous expert on creating systems for planning one’s life. Instead of pushing a particular methodology, I’d like to work with people’s current ways of planning, suggesting improvements and software/hardware to support their life.

I’m at the 1st Philippine Blogging Summit right now with my BHAGs firmly in mind. It’s _amazing._

The first person I talked to was J. Angelo Racoma, an old friend from my BBSing days. After chatting about blogging, talk turned to what we’re both up to. He told me about his work at http://i.ph . I told him about my BHAGs.

It turned out that his wife is into tutoring, and one of the things they’re planning to do in the future is set up a tutoring portal to help students, parents and tutors find each other. Neato. That looks like a great fit for what I want to do. =)

As I explained my BHAG for teaching and training to him, I realized that one of the things I really, really, really care about is quality assurance for teachers and tutors. I firmly believe that it’s not just about technical knowledge, but it’s also about teaching and communication skills. I don’t think we’re paying enough attention to that, and I think that’s a compelling sales point.

I also got to meet Gabriel Narciso. He started by asking me if I was still into open source. Of course! He then asked me if there was a native version of OpenOffice.org for Mac OS X. I remember OpenOffice.org used to support the Mac, so I should be able to find one. =) Good deed! I told _him_ about my BHAGs too. It turned out that he used to work at Franklin-Covey (as in, _the_ Franklin Covey franchise in the Philippines!), and is now into executive coaching.

Wow!

Let’s say that again. Wow!

_That’s_ why you should practice talking about your BHAGs until you can squeeze it into a small-talk conversation. Joey Gurango told us how wannabe entrepreneurs would give him two-inch-thick business proposals and expect him to have the time or interest in reading them. He said that’s entirely the wrong way to do that. You start with your 90-second elevator pitch. You get people interested. Then you go for your executive summary—the shorter, the better. You get people hooked. When you get them hooked, _then_ you hit them with the business proposal.

BHAGs work the same way. Refine them until you get a sound bite. Say it with confidence and passion. Get them hooked. Explain the rest over lunch another day!

May 8, 2012
It’s interesting to see how much has changed and how much has stayed the same. I’m no longer focusing on computer science education, although I’m delighted to see that self-teaching resources are becoming more popular. I’m still interested in productivity tools and systems. I care a lot about teaching and tutoring, and the need is even more concrete for me now because we’re seeing what J- and her friends struggle with. I have new goals around writing, drawing, and tracking. I still have to practise explaining them, though!
Short URL: http://sachachua.com/blog/p/2751

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