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We heard from Pamela MacDonald, Liako Dertilis, and Billy Dertilis of Red Rocket Coffee at today’s Small Business Network meetup at the Toronto Reference Library. They shared hard-won lessons from building a coffee shop business that now has three locations.
The small business network meetup at the Toronto Reference Library happens on the second Tuesday of every month. You can view my sketchnotes from past meetups:
View more sketchnotes, read my notes about business, or browse around my blog!
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RED ROCKET COFFEE
Pamela MacDonald Liako Dertilis Billy Dertilis
Small Business Network Meetup
Toronto Reference Library
May 8, 2012
Notes by Sacha Chua, @sachac, LivingAnAwesomeLife.com
Make sure you have enough money to live for a year.
You always have to be “on”, even at the grocery store.
Be adaptable, but watch out for over-adapting. You can’t please everybody.
-Setting the table: the transforming power of hospitality in business
-The little black book of entrepreneurship
Be prepared to wear a lot of hats.
Take care of yourself. Give yourself time to recharge.
Soft opening: work out kinks
The smartest thing an entrepreneur can do is learn when to let go.
#1: Good relationships
clients suppliers neighbours…
Hire a Lawyer. Any kind of contract, any kind of lease
Organization is important!
Suppliers etc. make mistakes, bill you twice…
Had to buy out partner. Have partnership agreement!
Dedicate time to schmooze.
Customers can become suppliers!
Building relationships with people who understand
Trust your instincts.
Build a team you can delegate to.
Knowing WHO to ask & WHEN
Made up recipes
We don’t micromanage. We’re very very careful about hiring, and we let them run the show. We let the store develop its own personality.