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Luis Suarez has another good post on Making the Business Case for Social Computing. He realized that the arguments for informal learning are the same for social computing: the intangible can make a big difference, and these initiatives should be measured the way you measure other changes in the organizations—by the overall outcomes.
The most common objection I hear after my presentations on Enterprise 2.0 is, "I don't have the time to blog." The underlying questions are, "What's in it for me? What can I expect to get out of blogging? What's the return on investment on my time?" It's hard to give a dollar amount ("You will earn XXX more") or a firm idea of time savings ("You'll save YYY minutes every week"). I'm still trying to figure out how to explain the intangible benefits of better connection and collaboration to people who already think they're maxed out. Maybe learning more about how to establish the business case for informal learning and related concepts will allow me to be more effective at evangelizing Enterprise 2.0.
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Random Emacs symbol: nlistp - Function: Return t if OBJECT is not a list. Lists include nil.