Relentless improvement and a focus on the positive
W- asked me the other day, "Does everything need to be positive with you?" I thought about it for a bit, and I realized that yes, I firmly believe in the power of focusing on what's positive and what's actionable in order to grow. (So much so that I translate what other people tell me!) I think that focusing on the positive helps you build people up instead of tearing them down. I love Sam Decker's description of one of Bazaarvoice's workplace practices:
Quarterly performance feedback (our "3/3/1" process), including "upward" feedback for the managers from their staff - to help all of our employees rapidly grow and reduce the anxiety in our organization (everyone always knows where they stand); I have been told by many of our employees and managers that they have learned more at Bazaarvoice than anywhere else they have worked. Our feedback is balanced (the 3/3/1 is a simple email form to document the 3 things you did well that quarter, the 3 things you could have done better, and the 1 initiative you are going to focus on as a result). The upward feedback from staff illuminates blind-spots on our management team, many of which have never been discussed with them in previous companies because the feedback process was too poor to generate intensely constructive dialogue.
Sam Decker, myventurepad: Total Leadership and Bazaarvoice's Amazing Culture
3/3/1. The three things you did well, the three things you could have done better, and the one initiative that you're going to focus on as a result. Relentless improvement that gives you energy and opportunities to celebrate what you're doing well and envision where you want to go. Good stuff.
