Jennifer Okimoto spoke about social business at yesterday’s Canadian Women in Communications (CWC, @cwcafc) meetup in Toronto. Since she’s a friend, former colleague, and all-around awesome person, I just had to catch up with her while she was in town. I was amused to turn up in a couple of her stories. =) Here are my notes from her talk. Click on the image for a larger version.

Feel free to share this! (Creative Commons Attribution License) Like these? Check out my other sketches for more. You can find out more about Jennifer Okimoto on Twitter (@jenokimoto) or LinkedIn.

For your convenience and ease of sharing, you can find this page at http://sach.ac/socbizjen .

Sketchnoter’s notes: I did these sketchnotes on paper because I didn’t have my tablet PC with me. I used a black Pilot V5 Hi-Tecpoint on a legal-sized sheet of paper. It turned out that my flatbed scanner can’t handle legal-sized sheets of paper and my margins were too small for the sheet-fed scanner, so I cut it in half (hooray for plenty of whitespace!), scanned the pieces, overlaid them in Autodesk Sketchbook Pro, erased the overlap, and desaturated the layer to get rid of the slight greenish cast. I added the blue colour by drawing a separate layer in “Add” mode. Since I drew in ink, I decided to leave the contrast as varying instead of redrawing everything digitally. Drawing on paper makes me miss working digitally (those nice, clean, confident lines!). <laugh> Next time!

Click on the image for a larger version of sketchnotes. This talk is part of the free MaRS Entrepreneurship 101 series (webcast and in-person session every Wednesday!)

Feel free to share this! You can credit it as (c) 2012 Sacha Chua under the Creative Commons Attribution 2.5 Canada licence.

Missed the first session? Check out my sketchnotes for Finding and Validating Your Idea (Keri Damen).

Liked these notes? They’re fun to do and I’m happy to share them. I learn, other people learn, everyone’s happy! If you want, you can set up some time for tea/hot chocolate/Skype/Google Hangout (or e-mail me your thoughts), tell me what you’re interested in, and help me in my quest to learn how to get really good at connecting the dots. =)

Looking forward to sharing more notes next week!

Text for searching

MARS ENTREPRENEURSHIP 101: LIVED IT LECTURE
BRUCE POON TIP. G ADVENTURES
1990 Backpacking myself…
Envision the world before
Google
Email
Fax
People had to go to travel agents
I realized…
Canadians only have ~2 weeks holiday.
Looking for adventure companies in German phone books..
How do you turn tourism into something exportable?
GAP
Cruise
backpack
all these people trapped in mainstream holidays…
opportunity !
Now –> I’m surprised by the number of people who say
I want to go to Antarctica this Thursday…
$100 spent
Only $5 actually stays in a developing country’s economy.
–> UNEP 2008
Ex: public beahces in Jamaica
Flashback
I just got my fax machine..
… and then I realized they needed to have a fax machine too!
Business Model
Happiness
Building a buisness model around this.

1993
Europeans have way more holidays..
The Australians work between holidays..
Export the business! Now.
need a brand
(sustainable)
HAPPINESS
(at work)
– perceived progress
– freedom
– being part of something
– larger than yourself
– perceived control –> make it easy for people to leave
– connectedness
Netflix – 14 pages of core values!
More advice from Q&A: boutique, niche
Building iconic brands
Movements ex: Dove – cheap –> premium
Social
Enterprise
a whole new style of business
Oct 3, 2012
Example: Peru
Weaving
youth going into tourism industry
time
Women’s weaving co-op
– help people
– differentiated our trips
Solving a business problem with sustainale salutions
Strategy 1: Big company: Corruption
Strategy 2: Some good, some bad
Strategy 3: Focusing on training consistency
My leadership challenge:
1500 people, most of whom I’ll never meet, want them to be happy and deliver
Traveller
Taking what we are as a business and turning it into a movement.
Transcending your product
Engaging your customers –> why, stories
Challenging customers
What will you do today for tomorrow?
Engage customers for a higher purpose–> beyond travel
Doesn’t have to cost you anything
Partnership, projects
Q: How do you do everything?
A: Great people
Q: Pivot?
A: The world is changing so much ~every 5 years
Q: Biggest mistakes?
A: Trying too hard to find diamonds in the rough while bootstrapping
sometimes not best for business

UPDATE 2012-11-15: Here’s the video recap!

Click on the images to view larger versions. I might redraw these sometime – I still have to get the hang of working with paper! =)

Building a Social Enterprise
Andrew Jenkins, Volterra

 

Like these? Check out my other sketchnotes, visual book notes/reviews, and visual metaphors.

Here’s the text from the sketchnotes to improve people’s ability to search for it:

Building a social enterprise

Building a Social Enterprise
Andrew Jenkins, Volterra
#torontob2b May 3, 2012

Historically:
Listen
competitive intelligence
pin points
needs
cocktail party
conversations we couldn’t overhear before

Message
Engage
Individual targeting
Reputation
Culture
Indium example
content contact cash
planking example

External to Internal
Training
examples
policy
-IBM
-Coca Cola
-Dell
social media university

adoption
can’t make me
adoption count me in

How does communication flow?

Influence

Some people: I can’t wait for you, so I’m going to set things up myself…
ragues

Q&A
-Resistors: Use peers, look for the bright spot.
It took 20 years for e-mail to be ubiquitous.

Who can’t gain from greater visibility? question
Social media: 10 years
RBC: 140 years

Notes by Sacha Chua, @sachac, LivingAnAwesomeLife.com

Reaching out to communities can be a powerful way to find talent or resources. Your personal network may take a while to find the right person or file, especially if key people are unavailable. If you ask the right community, though, you might be able to get answers right away.

Here are some tips on asking communities for help:

• Providing as much information as you can in the subject and message body.
  • Show urgency. Does your request have a deadline? Mention the date in the subject.
  • Be specific. Instead of using “Please help” as your subject, give details and write like an ad: “Deadline Nov ___, Web 2.0 intranet strategy expert needed for 5-week engagement in France” .
• Whenever possible, create a discussion forum topic where people can check for updates and reply publicly. This will save you time and effort you’d otherwise spend answering the same questions again and again. It also allows other people to learn from the ongoing discussion. If you’re broadcasting your request to multiple communities, you can use a single discussion forum topic to collect all the answers, or you can create multiple discussion topics and monitor each of them.
• If your request is urgent, send e-mail to the community. Most people do not regularly check the discussion forum, so send e-mail if you feel it’s necessary. You may want to ask one of the community leaders to send the e-mail on your behalf. This allows leaders to make sure their members aren’t overwhelmed with mail. Using a community leader’s name can give your message greater weight as well.
• Plan for your e-mail to be forwarded. Because your e-mail may be forwarded to others, include all the details people will need to evaluate your request and pass it on to others who can help. Omit confidential details and ask people to limit distribution if necessary. Include a link to your discussion forum topic so that people can read updates.
• Promise to summarize and share the results, and follow through. This encourages people to respond to you because they know they’ll learn something, and it helps you build goodwill in the community.

Good luck!