Learning from people

I have a friend who’s focusing on learning how to ask better questions. Actually, he realized his goal is probably to ask more questions in the first place, since even simple questions (“Where did you come from?”) can lead to interesting stories.

It got me curious about getting better at learning from people. I think this will help me learn about the stuff that I can’t find in books because:

  • New things often aren’t in books
  • There’s a lot of tacit knowledge that’s difficult to capture
  • Sometimes I don’t understand something well enough to research it
  • Talking to people can help me come across things I didn’t know to ask about

2015-01-20 Asking better questions -- index card #asking

2015-01-20 Asking better questions – index card #asking

I think getting better at asking questions and learning from people involves figuring out:

  • what to ask about (spotting opportunities or following curiosities)
  • who to ask
  • how to build rapport
  • how to pick the right time/place/sequence
  • how to frame the question (level of detail, phrasing, etc.)
  • how to follow up

So that gives me specific things to focus on in terms of learning from others and trying things out myself.

I’ve been thinking about two aspects of learning from people: working with mentors/coaches/trainers, and having casual conversations with other people.

2015-01-24 Imagining awesomeness at learning from people -- index card #learning #people

2015-01-24 Imagining awesomeness at learning from people – index card #learning #people

Mentors/coaches/trainers

I’ve been lucky to have many mentors (both formal and informal) who helped me learn how to navigate organizations, find opportunities, build skills, and so on. But I haven’t been as deliberate about learning as I could have been. I periodically consider finding a coach for my writing or coding, but haven’t taken the leap.

I’ve heard from people who weren’t sure if therapy was working out for them; they couldn’t evaluate their progress. I think I’m hesitant for similar reasons. I’m uncertain about choosing candidates, asking useful questions, evaluating the results, and balancing the value and the opportunity cost.

This is precisely the sort of situation for which an opportunity fund is useful, because it pushes me to Just Try Things Out. I’m slowly warming up to that idea, hence all the blog posts thinking out loud.

Here are some areas I’m considering:

2015-01-19 Imagining an editing experiment -- index card #delegation #writing #editing

2015-01-19 Imagining an editing experiment – index card #delegation #writing #editing

For example, an editing experiment might help me develop a better mental model of an editor, forcing me to search for more specific vocubulary (down with “stuff”!), testing to see if something I’ve written makes sense, and checking for gaps.

2015-01-24 How can I learn from observation feedback -- index card #learning #people

2015-01-24 How can I learn from observation feedback – index card #learning #people

In addition to directly asking for specific help, I might learn a lot from general observation. A friend suggested Atul Gawande’s Better for its approach to learning: a surgeon inviting other surgeons to observe him and give feedback, even though this technique was mostly used by people with less experience. It makes sense to do that even when you’re more experienced, and it’s probably even more useful because people can swap tips or explain things they unconsciously do.

Other people

2015-01-24 Mixed feelings about learning from people -- index card #learning #people

2015-01-24 Mixed feelings about learning from people – index card #learning #people

I noticed that I have a strong bias towards online conversations instead of offline ones. Sure, online conversations might be lower-bandwidth or not as nuanced. But blog posts and comments expand the conversations to include other people, and it’s easier to follow up on threads of ideas. I think this preference is among the reasons why, compared to several years ago, I now spend much less time going to parties or meetups. Instead, I focus on writing and connecting online.

But I get plenty of writing time already, so maybe I should mix more offline conversations into my life. This would follow the principle that I shouldn’t always do what’s fun and easy. It makes sense to develop skills and routines in other areas as well. For example, I can imagine getting better at cultivating acquaintances through shared activities like cooking at Hacklab and hosting board game afternoons. I can test and refine several quick stories for small talk, which frees me up to focus on learning more about the other person through questions. It’s like the way foreign language learners can boost their feeling of fluency by anticipating common questions (“Where are you from?” “What do you do?”) and practising answers to those.

I think that getting better at asking questions and learning from people starts mostly from getting to know people as individuals. What makes them different? What’s interesting about their lives? There’s always something to find. The next step after that is to gradually build the acquaintance or the friendship through things like lunches or get-togethers. It makes sense to open my world so that I can come across good people. I enjoy their company, I grow in helping out, and I learn from the conversations with them and the mental models of them.

More thoughts

2015-01-25 Learning from people -- index card #learning #people

Thinking about this, I realized that I’m not bad at learning from people. I’m pretty good at learning from books, blogs, and online conversations, which is why I rely on those so much. But there are some aspects of learning from people that I can improve, and I can play around with those without cutting too much into the time I spend learning in other ways.