On this page:
  • IBM CASCON 2006 and conference backchannels
  • Notes from WITI: The Shy Connector
  • Harvesting the backchannel bazaar of insights
  • Thoughts on presenting: I love the backchannel

IBM CASCON 2006 and conference backchannels

I got so carried away making lunch that I nearly missed the planning conference call for IBM CASCON 2006’s social computing workshops. I dropped in just in time to hear Stephen Perelgut and Steve Easterbrook talk about real-time collaborative note-taking, and I chimed in with my two cents about how wonderful it is to have backchannels during the conference.

A backchannel is an informal way for participants to talk to each
other in the background while the speakers are talking. Backchannel
chat is a great way to find out about other interesting sessions and
meet other people who are into similar things. We’ve also used the
backchannel to coordinate our attendance at sessions. (“I’m heading
over to session A.” “If you’re blogging that, then I can go to session
B…”)

If the backchannels are logged, they can be the start of collaborative
notetaking. We tried backchannel transcription at one session during
Mesh. People were distracted because the backchannel was projected
onto the main screen behind the panelists. Most people have a hard
time keeping track of two or more streams of information, particularly
as they were both verbal. In addition, the IRC channel used for the
backchannel chat also included people in other sessions, which made it
hard for many people to separate the messages that were related to the
current session. Still, it was a good experiment, and that resulted in
a number of side-conversations during the session.

I think one of the things that would be great to have for IBM CASCON
2006 is a backchannel that people can get to through IRC and the Web.
I’d love to set up one of those, but it needs to be promoted somewhere
so that everyone with wireless can hear about it.

An alternative would be to encourage everyone to liveblog it and to use Technorati or a similar web service to aggregate all the posts tagged, say, cascon2006 and the session’s tag.

HEY! There’s an idea! If we suggest tags for each session and a tag
for the entire conference, then we make it easy for external bloggers
to make their posts discoverable. And I can so totally modify the CASCON blog to make it easier for people to “BLOG THIS SESSION” – they can post their content on the session blog and then retrieve it for crossposting onto their blog… That _would_ be totally sweet.

Think!Friday’s tomorrow. Let’s make it happen!

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E-Mail from Aaron Kim

Notes from WITI: The Shy Connector

100 people and I chatted about networking for introverts in The Shy Connector, a webinar hosted by Women in Technology, International.

I’d love to hear from you. If you have any thoughts, comments, or suggestions, please feel free to post a comment or contact me privately. If you attended the presentation, please fill out the survey, suggest improvements, and tell me about other topics you would like to learn more about!

Slides:

Jump to the text chat

Speaker’s notes:

Hi, I’m Sacha Chua, and I’m an introvert. <clapping>

You might be, too. Do you prefer bookstores over bars? Puzzles more than parties? Close friends instead of crowds? If so, you might be an introvert.

It can be hard to connect as an introvert. LinkedIn and Facebook can feel like popularity contests. How many friends do you have? Should you say yes to invitations from strangers? Meetups can be overwhelming. So many choices to make, so many people to meet…

So what can you do if you’re shy?

There are plenty of books and blogs about social networking, because success and happiness often depend on whom you know and who knows you.

“Sell yourself!” “Brand yourself!” “Attend as many events as you can!” “Talk to people in the elevator!” they advise. Right.

Most of the networking tips I’ve read are geared toward extroverts who don’t need tips on how to talk to strangers.

Me, I hate starting conversations. I find it hard to make small talk. I’m too shy to reach out. Following up takes focused effort.
Sound familiar? Ever felt that way, too?

Here are seven things I’ve learned about connecting as an introvert. I hope these tips will help you play to your strengths.

Tip 1: It’s okay to be an introvert.

You don’t need to fake being extroverted. You don’t need to be a glad-handing, business-card-throwing networker in order to connect. Just listen and ask a few questions during conversations. Give yourself quiet time to recharge. Connect online if you feel more comfortable that way. Figure out what works for you.

For me, blogging often works out better than going to events. Now that I understand that about myself, it’s easier for me to say, “No, I’m planning to stay home” when faced with an invite. I’m much more comfortable blogging than partying, and I can share in a way I simply can’t do in person.

Tip 2: Change your perspective.

It’s not about selling yourself. It’s not about marketing your personal brand. It’s not about figuring out what other people can do for you. It’s about focusing on what you can do to help other people.

Focus on what can help other people be happier and more successful. Ask questions. Explore ideas.

Focusing the spotlight on the other person makes it easier to make conversation and get to know others.

Tip 3: Give people reasons to talk to you, both online and offline.

Most people find it hard to start a conversation, too. Do them a favour and give them an excuse to approach you.

An interesting hat makes you easy to find in a crowd. Accessories with character draw remarks. Keywords on your nametag lead to conversations.

Online? Share your interests and thoughts. People can find you through search engines and reach out to learn from you.

My favourite? Giving a presentation. Talking to a hundred people at once is easier than talking to two at a time because I can rehearse what I want to say. I reach way more people this way, and I don’t have to start any conversations!

Tip 4: Look for ways to help.

While you’re listening, think: What do I know? Who do I know? How can I help?

Have I read a book they might like? Have I talked to someone they should meet? Do I have an interesting idea that can save them time?

Even if you can’t help right away, if you make it a point to remember their need, you may be able to connect the dots later.

Tip 5: Give yourself homework.

Following up with someone is easier when you’ve promised to send them a link or introduce them to someone else who can help.

That’s why you should always carry something you can use to take notes. Why worry about forgetting when you can write things down?

Tip 6: Make it easy to get to know you.

So you’ve met someone, learned about their interests, and followed up. How do you build the connection from there?

Even if you don’t like talking about yourself, you can make it easier for other people to get to know you.

Share your interests, skills, and goals. The more people know about what you can do, the more you can find opportunities to help them.

A personal website or profile page is a good way to start. Link it in your e-mail signature and put it on your business card.

A blog is even better. If you share tips, ideas, and a bit of a personal touch, people might even subscribe and really get to know you over time. They might even help you grow! =)

Tip 7: Keep growing, and your network will grow with you.

As you develop your passions, improve your skills, and grow your network, you’ll be able to create more value — and more, and more, and more.

The more you understand your passions, the easier it is to communicate them.

The more you improve your skills, the more you can help others.

The more people you know, the more introductions and connections you can make.

If you share what you’re learning with people, your network can grow along with you.

Then you won’t have to fake being an extrovert or drain yourself of energy; people and opportunities will simply flow to you.

Which of these tips would you like to focus on, practice, and learn more about? How can I help you explore your networking potential?


Notes from the text chat:

General notes

I’m an introvert in a business environment and an extrovert outside
The whole marketing myself through social media is a real challenge

Giving people reasons to talk to you

The name tag words are a good idea!

I want to see your funny hat
I think people would think I was strange if I walked in with a funny hat
I would be more shy if I have a hat on
Depends… sophisticated hat = empowering. goofy hat = loss of professional credibility

Living in an extroverted world

I pretend to be an extrovert all the time. People think I know what I’m doing but I am a mess inside.
People think i’m extroverted and don’t understand when i try to explain that i need down time or can’t overschedule myself
What about someone who complains all the time about personal issues?
Being a person that does not watch a lot of TV, I find that I need to watch the news more in order to be able to converse and stay up on current events, all over, including in the entertainment world. To be more well-rounded.

Conversations with introverts

Sometimes people just don’t talk back. I may start the conversation asking questions, but get yes/no answers.
I hear that!
Yes — when you’re trying to talk to other introverts!

Starting the conversation

What do you say when you first see someone besides “how are you”?
Instead of people “how are you” I ask them what brought them to the event, which has worked for me
brava i like the question, what are your passions
I’m a new grad and I work in a team with members that have been working in the company for 15+ years. I have a hard time connecting with them and often times i feel intimidated to even start a conversation that isn’t work related… : |
In a corporate environment, how do you initiate the connection – i always feel awkward inviting a “stranger” to lunch
I agree that it is hard to start non-work-related conversations.
new grad; ask one of those people to help you / take you under their wing

Leaving conversations

I have a hard time exiting a conversation gracefully…
How about “It was great talking to you…”
What about saying, I have to go, I have a few other people to meet with

Energy

How can you calm yourself down if you have to lead a conference call, or even worse, make a business speech in front of your peers?
I jump up and down about 20 times to get rid of nervous energy.
Don’t think as talking to peers. Talk to a friendly face or voice you already know.
Talk to “A” person.

Resources

I’m coaching a very shy young woman who is starting a business where she has to invite people to hear about her new business. She isn’t in WITI. Where could I get other information to help me help her?
Joining a local Toastmasters club is an excellent way to improve personal communications as well as giving business presentations.
Yes, Toastmasters is great. We used to have one here. You’re able to get feedback.

Meetings

What are techniques to interrupt people in a meeting when you want to make a point but everyone is talking and there’s no break in the conversation?
What about making more of an effort to speak up in meetings (especially remote)? People could incorrectly interpret shyness or quietness as lack of interest.

Voice and speaking

I get more nervous because I can’t get the “quiver” out of my voice. Any suggestions?
Doesn’t matter how prepared I am.
I get so nervous my neck and chest get red with hives!
When I speak in front of crowds, I stammer over my words. HELP!
Practice with a friend.
Practice in front of a mirror.
When I hear a speaker having trouble, nervous, stammering, I always, always feel I want them to do well, and I usually try and pay attention to them and smile to give them confidence, maybe knowing others (strangers) are on your side might help with the jitters

Personas – professional and social

How do you mix personal and business in social media?
I wouldn’t feel comfortable putting my personal site in my business signature
I use LinkedIn for professional networking and Facebook for personal networking and try not to blur the line
Social networking is big; however, I believe that you need to be careful with what’s put on there, especially in the business area. I’ve seen it used against people too.

Can you say something about posture? How do we show a positive posture?
I meant posture as far as your attitude
How you present yourself

Impressions

I had a friend share with me recently at a networking dinner that I had my hands clasped near my chin a lot, and she said that made me appear disengaged… so I had to watch that.
Here’s my favorite tip & it allows your first impression to be a strong one even if I don’t feel that way– Be the first to extend your hand to say “Hello, I’m Vickie.” You appear to be an extrovert
I did a Krispy Kreme fundraiser for Haiti at work for them to put a face to my name. :D One of the executives came by to pick up a couple of boxes and it was good to meet him!

Keeping your spirits up

How do you stay positive if people don’t respond or turn you down?
That is hard for me too – to stay positive.

Presentation style and delivery

This is the first entirely visual presentation I’ve seen and appreciate the clarity in ways it portrays the message
These are great slides. Simple and clean and really get the point across.
brava
Thank you Sacha your presentation was great!
This is the best webinar I have ever participated in
Thank you so much, Sacha — I totally relate to your perspective on being an introvert — thanks for doing this!
My first experience with this type of presentation – it was very helpful
I feel like the ‘It’s okay’ smiley guy right now :)
thank you!
Great presentation. Thanks Sacha.
Very helpful–thanks
excellent presentation – great innovation with your deployment

From the interaction: Challenges people faced: Fairly even spread, more emphasis on small talk and building the relationship

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From the interaction: Tips to take forward: Perspective and growth

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Previous Shy Connector discussions

Thoughts? Comments? Questions? Post a comment or contact me privately!

Next step for me: Blog about the different topics we discussed, then plan follow-up presentations or articles. Stay tuned!

Harvesting the backchannel bazaar of insights

One of the things I love about virtual presentations is the richness of the backchannel conversation — the chat that accompanies a presentation. When people don’t have to worry about interrupting others and they’re free to discuss things in parallel, the conversation explodes.

It can be overwhelming for speakers and participants alike, but it’s a great way to capture a lot of insights, answer many, many questions, and start an ongoing conversation.

A few weeks ago, I gave a presentation on microblogging. There were 150+ participants. 51 people actively used the chat to share their thoughts during the presentation, typing in 461 messages in total. Topics ranged from beginner questions about getting started to advanced questions involving multiple tools.

I saved the chat transcript and uploaded it along with my session materials. Another participant converted the text transcript into a spreadsheet that also summarized messages by author. The spreadsheet also tagged replies with the ID of the person being replied to.

I reviewed the chat spreadsheet and categorized useful messages, assigning the following keywords:

  • Value: related to the value of microblogging (13 messages)
  • Process: incorporating it into your day (15 messages)
  • Network: growing your network (12 messages)
  • Tools: discussion of specific tools to make things easier (26 messages)
  • Challenges: what’s difficult and how to deal with it (15 messages)
  • Adoption: meta-conversation about microblogging (10 messages)
  • Personas: managing multiple personas (10 messages)
  • Takeaways: short summary (14 messages)
  • Next: things to explore next (12 messages)

image

There were many messages I didn’t categorize because they repeated information, were related to the teleconference itself, or were part of the general back-and-forth.

As usual, IBMers like talking about tools and sharing tool-related tips. You should’ve seen us during Dan Roam’s presentation on the Back of the Napkin – we were fascinated by the drawing tools he used! ;)

It’s interesting to see how people cluster around topics, too. When I look at the spreadsheet, I can see who cares a lot about adoption, who’s interested in personas, etc.

I’m sure there’s been research on the analysis of conversations. The backchannel is like Internet relay chat (IRC), after all, and IRC has been around for decades. I wonder how the real-time extra channel of speaking influences the flow of the backchannel and vice versa. I wonder how we can get better at picking up ideas and following up on them. I wonder how we can get better at strengthening the newly-formed connections.

In a real-life presentation, it would be difficult to have all these conversations and to get this kind of insight into what people care about. A presentation backchannel where people can chat is an incredibly powerful tool, and I’m looking forward to helping learn more about making the most of it!

Thoughts on presenting: I love the backchannel

One of the reasons why I like presenting online more than presenting in even the best-equipped halls is the text chat that participants can use to share what they think. I love it. I think it’s incredible how, through talks, I can provide a space for people to come together and discuss something they’re interested in, and I can listen to what’s important to them and what they’ve learned.

The value I bring to a presentation:

  • a key message
  • next actions
  • a short, energetic, engaging presentation
  • other stories and insights as they come up during Q&A

The value I receive from a presentation:

  • new insights from the conversations
  • new connections
  • the warm and fuzzy feeling that comes from sharing

It’s a lot of fun. I hope I can help more presenters get the hang of the backchannel!