Kathy Sierra does it again! In Ten Tips for New Trainers/Teachers on her blog about Creating Passionate Users, Kathy lists 11 things every teacher should know and 10 tips every teacher should follow.

There's a reason why she's one of my idols. Fangirl, fangirl, fangirl…

Even if you're not officially teaching or training someone, you're going to find it useful. READ IT! NOW!