Holy cow, that was a lot of mail. So sorry!
| blogging, sad, wordpressI was checking out a few things on my blog today, and I came across my WordPress Post Notification administration page. “Hmm,” I said. “I seem to have misconfigured this.” No e-mail had been sent out since August 2009. I figured out that the configuration directory didn’t have write permissions, enabled it, and went on with the rest of my day.
In the evening, I checked my personal mail on my iPod Touch. Inbox…
323 unread messages. That wasn’t right. I read the e-mail subjects. Holy cow, my blog had sent out every single one of my posts in the past half-year.
Granted, the only people on the list had double-opted-in, but still. I’d be annoyed if that many messages showed up in my inbox too, instead of one at a time.
Sorry!
First step: Control the damage. I moved post-notification out of the way, automatically disabling the plugin.
Second: Figure out the impact. 50 e-mail addresses left. Two nasty-notes.
Third: Gingerly re-enable the plugin after removing the locking directory.
Fourth: E-mail everyone an apology.
Fifth: Write about what happened. Tradeoff: Personal embarrassment versus possibility of saving other people from doing this kind of stuff. Worth it.
Looking at the bright side (because there always is a bright side)… At least I’m learning this now instead of later. And with my blog instead of a customer site. And with a smaller list instead of a megafan community. And… umm… it’s e-mail instead of text messages. Which has happened before. I was writing a Perl script that sent messages, and I had a bug, and there was an infinite loop, and poof! there went the balance on my prepaid card.
Anyway…
I’m sorry.
1 comment
Steph Young Gonzaga
2010-05-07T23:20:47ZI can soooo relate to the email oopsy!
Some years ago without throughly considering the ramifications, I once enabled a service in an application test environment inadvertently sending out a ton of system generated email messages to a live list. Oh, no!! For the recipients, the test email messages were essentially indistinguishable from production generated messages -- so you can imagine the uproar that caused.
I feel your pain since I can still remember the calls I had to field over that 'little' boo-boo ...and I can remember the crow I had to eat over my mistake. Definitely not very tasty, is crow ;-)
The good thing was that it never happened again because it forced the switch to dummy lists and cross-checks for service enablement in our test environments. Learning from mistakes -- especially self-inflicted mistakes -- is often the only way real change takes place.
In retrospect using dummy lists and cross-checks in test is a real no-brainer -- but that's the thing about retrospect -- hindsight is always 20/20!