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ROI for public speaking and Web 2.0; graph and case study

| enterprise2.0, presentation, sketches, speaking, web2.0

Amy Shuen inspired me to prepare a spreadsheet for estimating the value created by my talks. (You can open the spreadsheet in or Lotus Symphony, both free office suites.) She’ll be including some of the numbers in tomorrow’s IBM Web 2.0 for Business community call on ROI of Web 2.0 at Work. I thought I’d make the numbers a little easier to grasp, so I spent an hour and a half making this:

Full-size images at public-speaking-1.png and public-speaking-2.png.

My Enterprise 2.0 blogroll

| enterprise2.0, social, web2.0

A few weeks ago, Jeff Widman asked me what I do to learn more about Enterprise 2.0. I told him that there aren’t that many bloggers looking at how companies can use Web 2.0 internally, and that much of what I learn comes from my day-to-day interactions within IBM and the consulting I do for our clients. There are a number of blogs I read, though. Here’s the list from my Google Reader:

To read them on a neatly aggregated page, check out my Enterprise 2.0 page on Google Reader.

I just stumbled across that feature by checking out the Manage Subscriptions page, clicking on Folders and Tabs, and changing the sharing. Interesting…

The Orange Chair » Social networking and innovation in a large company

| connecting, enterprise2.0, web2.0

This is more of a work-day topic, but you might be interested in it anyway. Here’s an excerpt from my latest post on our team blog:

Whether social networks were built using traditional means or by using new social technologies, these networks can make a difference in the success of a project. Without ways to tap into the broader social networks in the company, innovators may find themselves working on a project alone, or with a few people who have similar interests and skills. With a wide, diverse network such as the ones facilitated by corporate social networking platforms, innovators can reach out, find people with similar passions and complementary skills, and help make things happen. Innovators can discover similar initiatives in the early stages of development, reducing duplicated effort and allowing people to accomplish more.

Sacha Chua, The Orange Chair » Social networking and innovation in a large company

Slidecast: New Media, New Generation

| enterprise2.0, gen-y, presentation, talk, web2.0
new media, new generation

View SlideShare presentation or Upload your own. (tags: enterprise2.0 web2.0)

I gave a panel presentation entitled “New Media, New Generation” at the Corporate Voices meeting in Washington DC on September 9, 2008. Around 40 director- and partner-level people (many in HR) attended from private corporations and nonprofit organizations. On the panel with me were Paull Young (Senior Account Executive, Converseon) and John Wolf (Senior Director, PR, Marriott). Things that went well:

  • People loved the informal style of my hand-drawn presentation. They told me that the stick figures were both clear and engaging.
  • People also really appreciated my energy, enthusiasm, and passion.
  • I met lots of people and gave them tips on social media.
  • I enjoyed figuring out a good structure for the presentation. The symmetric structure (new media = social media, new generation = net generation, and a 2×2 matrix) was easy to remember, and I figured out how to make the topics flow into each other.
  • I told stories as part of my presentation, and those stories were easy to remember as well.
  • Joining people for dinner beforehand and listening to a number of the other presentations gave me not only a sense of what people were interested in, but enough rapport with people so that I felt comfortable chatting.
  • I remembered to record audio and video, and to ask someone to pay attention to the video camera. Most of the talk was captured on video – hooray! I’ve added the recorded audio to my presentation on Slideshare (see above), and I’ve synchronized it with the slides.

Things I can do even better next time:

  • I can update my Talks page before heading to the presentation.
  • I can ask the organizers for an attendee list so that I can get a better sense of who the audience members are.
  • With a little more polish, I can make the presentation handout a good opportunity for more branding and help.
  • I can work on pausing instead of using filler words like “right?”
  • A proper video camera set up on a tripod near the front would give me better-quality video recordings.
  • I can ask the organizers for tips on which airport I should use.
  • I can ask my frequent-flyer friends how they make the most of travel time. Two hours is too short to really get into code. Maybe I should go earlier? Maybe those frequent flyer clubs are useful for something after all. Maple Leaf Club Worldwide (Air Canada) is CA$599/year. How much would I need to travel in order to make something like that worthwhile, and do I want to travel that much?
  • I can bring a phone that isn’t on the fritz. =)

New presentation: “New media, New generation”

| enterprise2.0, presentation, sketches, web2.0

I’ll be in Washington, DC from Monday to Wednesday next week to participate in a panel on new media. It’ll also be my first presentation using the nifty new Cintiq! I thought I’d put it up on Slideshare and share it with all you folks… =) The current version’s designed for in-person delivery, so some of the slides might look a little obscure. (If all else fails, you can do Powerpoint Karaoke.) I hope I can put up an audiocast after the event.

new media, new generation

View SlideShare presentation or Upload your own. (tags: web2.0 enterprise2.0)

This was fun. It took me a while to figure it out, though. The presentation hinges on two pairs of pairs: the first set is new media = social media and new generation = net generation, and the second set is the 2×2 matrix. I only came across that while ironing handkerchiefs and playing with my speech topic out loud. Once that pattern floated up, everything else fell into place.

Part of the fun of making presentations is figuring out a natural pattern for the topic… =)

Sowing seeds: What is technology evangelism, anyway?

| enterprise2.0

Today, I want to talk about grassroots adoption, when you’re trying to influence people around you to try out something new–a new tool, a new idea, a new way of working–without dictating to people. I hope that I can help you get a better sense of where other people are, what might be stopping them from moving forward, where you are, and how you can get better at helping other people learn.

I’m interested in this because as a technology evangelist, I’ve talked to a lot of people about social tools like blogging and wikis. Over the next few blog entries, I want to share some of the objections that I’ve come across. I also want to share some of the methods I’ve tried and observed.

But first, let’s talk about what technology evangelism is. You might be wondering why I use the term “evangelism”, considering its religious roots and sometimes negative connotations.

For me, evangelism has that hint of being more than just a dry list of facts. You want to inspire people to action, and you want to do this in a way that sticks even when you’re not around.

The technology you want to promote is not going to be a perfect fit for everyone or every time. Technology evangelism is not about convincing people that your way is the right way. It’s about showing people what their options are, helping them find something that fits them, and helping them learn how to make it part of their work or their lives. (I forget this sometimes, too.)

So if a technology isn’t going to be a perfect fit for everyone immediately, how can you encourage grassroots adoption?

One way is to scatter the seeds as widely as possible. If you reach out, you might find a lot of people who can benefit from the technology you want to promote. Help them, and their success stories and influence will help you reach out to even more people.

You might not have that option. You might have been asked to help a team get up to speed on a tool. You might want to explore a collaborative tool, but before you can take advantage of that tool, you’ll need to get other people on board too. (After all, you can’t collaborate on your own.)

This is where it can get frustrating.

Next post on Monday (or earlier =) ): Sowing seeds: Five common objections

Awesome, I’ve been quoted in Portuguese!

| enterprise2.0

Todas as faces da colaboração?

O poder do indivíduo já era. Experiências com colaboração e ferramentas sociais em grandes companhias, como a IBM, dão conta de mostrar o valor do trabalho desenvolvido em rede e global

Que tal conseguir o emprego dos sonhos compartilhando suas idéias em um blog? Foi assim que Sacha Chua, atual evangelizadora de Empresa 2.0 da IBM, conquistou o posto que ocupa hoje dentro da companhia, em Toronto, Canadá. Aos 23 anos, tão logo a jovem estudante passou a circular pela empresa por conta do projeto de conclusão de sua tese de mestrado em computacão social, em 2006, não hesitou em disparar posts sobre a própria pesquisa pela ferramenta interna de blogs que a IBM disponibilizava aos funcionários.

“Percebi que se não fizesse isso, no final de mestrado poucas pessoas leriam minha tese. Escrever sobre a pesquisa enquanto ela era feita permitiu que eu compartilhasse meu conhecimento com outras pessoas e aprendesse com as sugestôes e conselhos que me davam”, conta.

Foi como se a partir daquele momento tivesse calçado os sapatinhos de cristal de uma Cinderela moderna que ascendia para o universo corporativo. Do dia para a noite, o blog da então ilustre desconhecida caiu no gosto dos funcionários e se tournou o mais popular da empresa não só no Canadá–com média de 300 a 600 acessos diários–tudo sem sair da esfera interna da IBM. “Queria fazer mais do que escrever software, queria ajudar as pessoas a se conectarem por blogs, wikis e outras ferramentas web 2.0 e a IBM era a empresa perfeita para aplicar tudo que aprendi a respeito no mundo real. Quando chegou a hora de pedir o emprego, o processo foi fácil porque os futuros colegas de equipe já me conheciam e sabiam o suficiente para convencer a gerência a criar um cargo só para mim”, lembra.

A história de Sacha poderia ser uma exceção, mas não é. Essa é apenas uma das faces das oportunidades que as ferramentas sociais e de colaboração apresentam dentro de companhias. Por isso, a IBM vem apostando na criação de ambientes férteis para a inovação.

Except for my age, most of it’s right. Nifty! There’s more, but it would take me a while to type it all in from the scan. I wonder if I can get a copy of the magazine for my mom… =)

Pereira, Paula. June 2008. “Todas as faces da colaboração?”, B2B Magazine