Helpers Help Out Show #10 – Education
Guest: Laurie Flood
This is a weekly live podcast with tips for Google Helpouts providers. Join us at http://helpershelpout.com/live at the time of the show for streaming and Q&A!
For the presentation, please click this link.
For the event page, you may click here.
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Helpers Help Out Show #9 – Charging 101
Guest: Chef Rachida
This is a weekly live podcast with tips for Google Helpouts providers. Join us at http://helpershelpout.com/live at the time of the show for streaming and Q&A!
Topics: Per-session and per-minute rates, refunds, and other charging-related topics
For the event page, you may click here.
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Helpers Help Out Show #8: The Art of Copywriting with Ramon Williamson
This is a weekly live podcast with tips for Google Helpouts providers. Join us at http://helpershelpout.com/live at the time of the show for streaming and Q&A!
Sketchnote page 1:
Sketchnote page 2:
Sketchnote page 3:
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A short episode taking a quick look at the Settings screen
This post is available at http://helpershelpout.com/7
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UPDATE 2014-01-18: Stephan Bollenger -> Stephan Bollinger
Click on the image for a larger version. Feel free to reuse/share it under the Creative Commons Attribution License. – Sacha Chua
Thanks to Jeff Bond, Graham Johnson, Ovais Absar, and Ramon Williamson for appearing on the show!
Check out http://helpershelpout.com/5 for Ramon's tips on adding frequently asked questions to your listing.
Google+ event page <– more comments, link to Q&A
This week: Set up a custom domain for your Helpouts. You can redirect the domain to a particular listing, or you can click on your name in Google Helpouts to see the page with all of your listings and then link to that URL. Have you registered your own domain? Reply with a comment below!
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Notes from the Helpout creation process:
Title: (This is the last thing you write!)
Description
First sentence: What's the primary benefit/outcome I can deliver in the Helpout itself?
Add a sentence about why this matters. “I”)
(IMPORTANT: You have to teach people how to get the most from your Helpout. Sample questions/topic help. People might not know the questions to ask. Help them define the real problem.)
Here are some topics we can cover depending on your goals: … (Put them in charge; give 4-5 prompts)
or: Common problems we can resolve:
(Use active statements or questions: “How do I…?”)
Ideas: Video with some topic info? (Good for paid Helpouts, for example)
Validate the decision to schedule the Helpout, don't distract them. Lead them back to the Helpout (ex: embedded video)
A confused mind always says no. Focus on getting people to schedule.
Get a second look! Search for Ramon's copywriting Helpout and ask for help. (Free right now!)
Technical details = message
What keeps coming up? What do people keep talking about all the time? What are people frustrated by? – see forums, other people, etc.
Write with empathy. Step into their shoes. Not about you. See from their perspective. Talk to a lot of your prospective clients. Go to events! People lie online. They don't tell you what's really going on. (Even with surveys.) At dinner tables at conference, you get truth. Give up attachment to what it should be.
Create personas for your three most ideal clients. Include pictures (ex: Google Images). What do they care about? What's their background? You want to get to know these people like family. Look into their eyes (in the photo) when writing, so you're clear.
Different order = different results. Don't start with the title first!
Start with the description. Go ahead and be raw. Prompt the person to click and open it. Remember that people see a small box.
Qualifications
Three bullet points. Ex:
X years of experience in ____.
Author of such and such. (You should write a book or a video course or a special report or something.)
Training in something specific. What makes you credible?
Awards Clients? Be careful about saying who, especially if it's a sensitive topic
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