sacha chua :: living an awesome life

I want to get really good at being a fast zebra. The metaphor comes from Leading Outside the Lines, Jon R. Katzenbach and Zia Khan’s book on working with the informal organizational structure. According to Mark Wallace (former US ambassador to the United Nations), fast zebras are people who can absorb information and adapt to challenges quickly. The authors explain, “On the African savannah, it is the fast zebra that survives a visit to the watering hole, drinking quickly and moving on, while the slower herd members fall prey to predators lurking in the shadows. The fast zebra is, in essence, a person who knows how to draw on both the formal and informal organizations with equal facility.”

It seems like a business cliche – who wouldn’t want to absorb information and adapt to challenges quickly? – but Katzenbach and Khan go into more detail. “They help the formal organization get unstuck when surprises come its way, or when it’s time to head in a new direction. They have the ability to understand how the organization works, and the street smarts to figure out how to get around stubborn obstacles. They draw on values and personal relationships to help people make choices that align with overall strategy and get around misguided policy. They draw on networks to form teams that collaborate on problems not owned by any formal structure. They tap into different sources of pride to motivate the behaviors ignored by formal reward systems.”

Like the loneliness facing early adopters, fast zebras can feel isolated. Identifying and connecting fast zebras can help them move faster and make more of a difference.

I can think of many fast zebras in IBM. People like Robi Brunner, John Handy Bosma, and Jean-Francois Chenier work across organizational lines to make things happen. Lotus Connections and other collaboration tools make a big difference in our ability to connect and self-organize around things that need to be done. They also provide informal channels for motivation, which is important because this kind of boundary-spanning work often doesn’t result in formal recognition (at least in the beginning).

The book describes characteristics of organizations that successfully integrate formal and informal structures, and it has practical advice for people at all levels. It also has plenty of stories from organizational role models. My takeaway? Harnessing the informal organization and helping people discover intrinsic motivation for their work can make significant differences in an organization’s ability to react, so it’s worth learning more about that. Recommended reading.

Leading Outside the Lines
Jon R. Katzenbach and Zia Khan
Published by John Wiley and Sons, 2010

Lifehacker had a recent post with tips on how to remember people’s names – generally useful tips, ground well-covered in networking books. There is one tip I disagree with, though. I realized I don’t often hear disagreement about it, so I thought I’d share. Here’s the tip:

DON’T ever call people by the wrong name

Hearing your name mispronounced can be annoying but forgivable, especially if lots of people find your name hard to pronounce, but hearing someone call you by the wrong name is always infuriating! Out of all facts that someone can possibly misremember about you (e.g., your job, college major, or ethnicity), getting your name wrong is the ultimate insult. It simply leaves a yucky visceral impression that the other person doesn’t give a damn about you.

I disagree with this tip because I think it creates unnecessary fear, anxiety, and expectation. I think there’s a better way to do this.

Let’s look at it from both sides.

If someone has forgotten your name, you could get mad about it… or you could just shrug it off and give the person the benefit of the doubt.  If they consistently get your name wrong, you could bear a grudge, or you could laugh about the possible crossed wires (maybe you really remind them of their great-aunt!). If they sneer while mangling your name so much it sounds like an epithet, something might be up. But in general, people are good people, and they’re not trying to insult you or say that you’re worthless.

When I talk to people, I don’t assume that I’m important to them, or that they should devote precious brainspace to remembering me. If people make an effort and get my name wrong anyway, I’ll still appreciate that. They’re human.

Let’s look at the other side. If you’ve forgotten someone’s name despite your best efforts, go ahead and ‘fess up, or try to see if you can pick it up from the conversation (or from a networking buddy). I prefer the direct confession route over the awkward-standing-around route. It gets the pain over faster, and it makes more of a human connection. I try to make up for any name shortcomings by remembering other little details about people, focusing on creating value, and connecting people with other people.

And if I thought I knew someone’s name but it turns out I was mistaken, well, it happens. I’ll try to remember. Some people’s faces get mixed up in my memory. I’m not going to beat myself up over it, and I hope other people don’t feel permanently offended. (Besides, if they did hold a grudge, that says more about them than about me…)

My only pet peeve when it comes to this, actually, are people who punish you for not knowing their name, those who make you guess or otherwise embarrass you when they detect the faintest whiff of uncertainty from you about who they are. Not cool. People who do that might “score points” in that conversation, but they lose the long-term game. (I remember writing a post about this before this other one, but I can’t find it. Ah well, probably not good to rant too much anyway… =) )

So.

Make it easier for other people to remember your name. (I usually bring my own nametag to events.) Make an effort to remember and use other people’s names, and to remember other details about them. Above all, be human, and let other people be human.

We’re fascinated by choice, almost slaves to keeping our options open. Sometimes it’s better to close doors, impose constraints, ignore possibilities. Focus.

I’ve been thinking about this a lot as I plan the next step in my career. There are so many paths to choose from: consulting? development? management, perhaps even executive?

Constraints make choosing easier.

I want to build a wonderful relationship with W-. This is easier to do with little or no travel, manageable hours, and low stress at work. That probably rules out the kind of consulting IBM tends to do, and the executive career path as well.

I want to experiment and create new opportunities. I’d like to try product development / consulting / coaching / webinars / e-books. People have made that business model work. But I’ve got a great opportunity to help change the way IBM works, and through IBM, help change the way the world works, so I’m focusing on that. I should make sure that familiarity and comfort don’t take me too far away from what I want to do, though: help people connect, collaborate, and learn.

Between following a formal career path and going where no job title has gone before, I think I’d like to explore the latter. I can take risks. I learn quickly, and I’m good at making things work.

This will be interesting.

SCHEDULED: 2010-08-30 Mon 8:00

• AdAware: check the computer for any malware from previous owner’s use – checked out clean
• Dropbox: synchronize my files
• Emacs: note-taking, personal information management, awesomeness
  • Set HOME directory in Control Panel – System – Environment Variables
  • Use mklink to create symbolic links under Windows
  • Write a simple .emacs that loads the dotemacs.el in My Dropbox/elisp
• AutoHotkey: map Caps to Control and create all sorts of other useful shortcuts
  • Add My Dropbox/personal/shortcuts.ahk to my startup
• Launchy: quick access to programs
• Inkscape and MyPaint: Favourite free drawing programs
  • Set drawing tools to use last selected style
  • Set preferences for transforms: don’t scale strokes, etc.
  • Tinker with smoothing to get something that feels right
• Google Chrome: set up synchronization for bookmarks and extensions
• FeedDemon: Feed reader, easier than using Google Reader interface
• StrokeIt: Gestures make pen computing even easier
  • Set up custom gestures for Inkscape, FeedDemon, and general operation
• Windows Live Writer
• Windows setup: Use a plain black background, turn off unnecessary visual effects, go back to old form of Alt-Tab. (When alt-tabbing, press the other alt key to switch to classic view.)

And that should be enough to get me working smoothly for now. I might dual-boot Ubuntu or run it in a virtual machine, depending on how well this 32-bit version of Windows 7 performs. If I find myself spending more time in Microsoft Windows because of all the tablet-y goodness, I’ll go the VM route, or I’ll give Cygwin another try.

SCHEDULED: 2010-08-29 Sun 08:00

Drawing with my new tablet PC is lots of fun. Instead of being stuck in the basement or near a table large enough to hold a laptop and a regular tablet, I can draw pretty much anywhere – like the couch where Neko loves to nap.

There are plenty of drawing programs for tablets. Some mimic traditional drawing media: pencils, charcoal, even oil paint. Some let you use all sorts of effects. Others take a different approach to drawing, with lines and shapes that you can draw and edit. I like the latter more, because I can tweak my drawings until they look more like what I had in mind.

My favourite drawing program is Inkscape. Using it in full tablet mode isn’t as convenient as working on the Cintiq because I don’t have all the buttons I’m used to, but I’ve been working on my configuration to make it easier to draw. I use mouse gestures to switch between different tools so that I don’t have to click on the toolbox, and I’ve mapped one of the buttons on the tablet frame to “Delete”.

Growing up, I hadn’t really thought of myself as artistic. We’d fallen into the habit of labelling ourselves, I guess. My eldest sister and I were academically and technologically inclined. My middle sister was the one who was good at photography and drama and all that stuff. In high school, the split became even bigger as I compared myself with classmates who created beautiful landscapes and still-life drawings in art and drafting. Gadgets and presentations lured me back into drawing. I got a Nintendo DS to play games and draw on it, discovering along the way that drawing was a lot of fun. I sketched a presentation on it, and the overwhelming response to that told me I’d stumbled across something more fun than illustrating my presentations with impersonal stock photographs. I’m beginning to think of myself as someone who can draw–perhaps not amazingly well, but enough to make me and other people smile.

I have a feeling this will definitely be worth the money I set aside for it. =)

I’ve been saving up for a Lenovo X61 for a while. Drawing had turned out to be tons of fun, and l wanted something more portable than my much-enjoyed Cintiq 12WX. So when l came across a Craigslist ad offering the X61 at a decent price, I went for it.

It’s the computer I thought it would be. And it understands my handwriting! So now l get to experiment with my workflow to figure out what works for me…

By golly, the future is actually here.